Shipping Policy

Last Updated: September 11, 2026

Merovena is committed to providing reliable shipping services for our customers.

1. Processing Time

Orders are usually processed after payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, and holidays.

2. Delivery Estimates

Estimated delivery times are provided as guidance only.

Actual delivery may be affected by:

• Carrier delays;
• Weather conditions;
• Holidays;
• Incorrect shipping information;
• Unexpected transportation issues.

3. Tracking Information

When available, tracking details will be sent to the email address provided during checkout.

4. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Please contact us immediately if an address mistake is discovered.

5. Lost or Delayed Packages

If tracking shows delivery but the package cannot be located, customers should first check with neighbors, building management, and the shipping carrier.

Contact us for further assistance.

6. Damaged Packages

If your package arrives damaged, please contact us with photos and order details.

7. Contact

Summit Grove LLC

Email:
reply@merovena.store

Warehouse:

1055 13th St, Suite 300
Boulder, CO 80302
United States