Return & Refund Policy

Last Updated: September 11, 2026

Thank you for shopping with Merovena.

At Merovena, operated by Summit Grove LLC, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help through our return and refund process.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition;
• Include original packaging, accessories, and components when applicable;
• Not show signs of damage, misuse, alteration, or excessive wear.

2. Non-Returnable Items

Certain products may not qualify for return, including:

• Items that have been used, damaged, or altered;
• Personalized or customized products;
• Clearance or final-sale items where stated;
• Products restricted from return due to hygiene, safety, or product-specific reasons.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact us within a reasonable time after receiving the package.

Please provide:

• Order number;
• Description of the issue;
• Photos or videos showing the problem.

After review, we may provide a replacement, refund, store credit, or another appropriate solution.

4. Return Process

To request a return, please contact:

Email: reply@merovena.store

Please include your order number and reason for the return.

Do not ship items back before receiving return instructions from our customer service team.

5. Return Shipping

Unless the product was damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a trackable shipping method. Summit Grove LLC is not responsible for packages lost during return transportation.

6. Refund Processing

Once returned items are received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping fees are generally non-refundable unless the return resulted from our error.

7. Contact Information

Summit Grove LLC

Email: reply@merovena.store

Website: www.merovena.store

Warehouse Address:

1055 13th St, Suite 300
Boulder, CO 80302
United States